[Mauger - 2006/12/27] ******Message identique sans les accents****** Bonjour, J`ai achete une GeForce 7900GTX le 28 mars 2006. Vers la mi-juin, elle tombait en panne une premiere fois (a peine plus de 2 mois d`utilisation donc). Je la ramenais au magasin, et la recuperais debut septembre (plus de 2 mois d`immobilisation) ! Je pensais alors ne pas avoir eu de chance, et pouvoir profiter a nouveau de cette carte que j`avais payee plut�´t cher (600 euros). Mais non : vers le debut du mois de decembre, elle est retombee en panne. Je vais donc l`apporter a nouveau dans la semaine au magasin puisque j`etais en conge la semaine derniere, mais je voulais vous faire part de mon profond mecontentement. Si je dois encore attendre plus de 2 mois pour recuperer ma carte graphique, cela signifiera que sur presque 1 an, je n`aurais pas pu l`utiliser pendant plus de 5 mois !!! (Un peu plus de 2 mois en reparation a chaque fois plus le temps que je l`apporte au magasin et que je la recupere, soit 2/3 semaines en gros). Vous imaginez assez bien que pour un equipement a ce prix, je trouve cela tout simplement inadmissible. Je ne sais pas si c`est le magasin qui tra�®ne des pieds pour vous renvoyer la carte, ou si ce sont vos services qui mettent autant de temps a faire leur travail, mais quoi qu`il en soit, avoir une carte a ce prix qui tombe 2 fois de suite en panne, et attendre a chaque fois plus de 2 mois pour la recuperer, c`est completement anormal. D`autant plus que ce n`est pas comme s`il s`agissait d`un element "annexe" du PC : il n`y a que 2 pieces dans un pc qui soient suffisamment cheres et importantes pour ne pas pouvoir etre remplacees : la carte video et le processeur. Dans votre cas, je me retrouve a chaque fois a devoir utiliser une GeForce Ti4200 : vous imaginez aisement que quelque part, c`est vraiment desagreable ! Je ne peux jouer a aucun des jeux que j`ai achetes recemment ! Moralite, je ne pense pas acheter a nouveau dans cette boutique, et je ne pense pas acheter a nouveau du materiel XFX... il existe suffisamment de magasins et de marques differentes pour ne pas prendre de risque ! Et a moins d`une bonne explication de votre part, je conseillerais aux gens que je connais (et ils sont nombreux) d`eviter votre marque et cette boutique. Dans l`attente de votre reponse. Cordialement, Alexis MAUGER-BRUN
 
[Mauger - 2006/12/27] Rebonjour, je reviens du magasin: ils m`ont dit que la garantie magasin n`Ã?©tait que de 6 mois, je dois maintenant directement voir avec vous... Pourriez-vous donc me transmettre l`adresse Ã?  laquelle je dois vous retourner cette carte vidÃ?©o ? D`avance merci. Cordialement, Alexis MAUGER-BRUN
 
[JAMES - 2007/01/05]
 
[Mauger - 2007/01/05] Je ne vois pas de réponse au message de JAMES du 05/01/2007 ?
 
[JAMES - 2007/01/05]
 
[Mauger - 2007/01/05] Toujours pas ?!
 
[PAULV - 2007/01/08] Bonjour, merci pour votre message et désolé de vous entendre éprouvent des problèmes. Et désolé d`entendre que votre fournisseur n`aide pas. Pouvez-vous fournir plus de détails des problèmes que vous éprouvez avec votre carte ? aviez-vous fait des changements de matériel ou de logiciel, vous étiez-vous déplacé le PC ou aviez-vous noté des messages peu communs sur la mise en train avant que les problèmes aient commencé ? Sincères amitiés Paul
 
[Mauger - 2007/01/08] Bonjour. Le détail des problèmes est le suivant: mon PC s`est éteint brusquement pendant que je m`en servais. En essayant de le rallumer, il ne se passait rien (rien du tout: les ventilateurs ne tournent pas, etc.). Si je retire la carte graphique, il démarre (les ventilateurs tournent, et j`entends les bips de la carte mère). La boutique a également essayer de démarrer avec la carte graphique sans succès. Donc je pense pouvoir affirmer sans prendre trop de risque qu`il s`agit bien la carte vidéo. D`autant plus que je peux utiliser actuellement mon PC avec une autre carte vidéo (et une autre carte mère car cette carte vidéo est en agp) comme indiqué dans mon premier message. Je n`ai jamais vu de message particulier, et j`avais déplacé mon PC fin octobre pour un week-end mais rien ensuite (et il marchait parfaitement avant comme après). Je n`ai pas non plus ajouté de matériel particulier. Je voudrais en passant me permettre de signaler que mon premier message date bientôt de 2 semaines, et que rien n`a avancé ! Donc le temps que je vous renvois cette carte vidéo et que vous me renvoyer quelque chose à  la place... je vais encore perdre je ne sais combien d`argent en payant un compte wow auquel je ne peux pas jouer, et être frustré de ne pouvoir continuer Oblivion et d`autres jeux pourlesquels j`avais acheté cette carte ! Cordialement, Alexis
 
[PAULV - 2007/01/12] Bonjour, merci pour votre message et désolé de vous entendre éprouvent des problèmes. Malheureusement ceci peut être dû à  un certain nombre de raisons. Si possible assurez svp cela à  bord de VGA est handicapé, que le dongle(if de puissance exigé) est relié et qu`à  puissance proportionnée est assurée. En outre si possible nous recommanderions que vous essayez la carte dans un autre système pour voir si la même issue se produit. Nous maintenir veuillez signalés si tous les questions ou problèmes. Sincères amitiés Paul
 
[Mauger - 2007/01/12] I`ll try in English as you seem to have issue with french texts... As said in my 3 previous messages, the shop gave a try with the video card in another system: it was unable to start using my graphic card. I think it should be enough to be sure the graphic card is the source of the problem? But I will do another try tonight (I`m using now a ASROCK with dual AGP/PCIe port instead of my nice ASUS A8N SLI Premium as I`ve to play with my Ti4200). Thanks.
 
[PAULV - 2007/01/12] Hi, thanks for your message, In this case we would advise you to contact the reseller on the returns procedure as they hold the warranty. Please keep us posted if any problems. Kind regards Paul
 
[Mauger - 2007/01/12] Yes, there is a problem: the reseller told me the warranty IN the shop was only for 6 months. As it has been more than 6 months, they told me I have to ask XFX directly.
 
[Mauger - 2007/01/15] HELLLOOOOOOOOOO!!! Anybody in there?!!!!! Who do you think you are to let a stupid client that buy a stupid video card 600 â?¬ less thant one year ago without even trying to fix things? Your video card DOESN`T work, it`s the second time it get broken. As I said, I tried it on my ASROCK that is currently running with my Ti4200 on AGP port... of course, the computer didn`t start... of course, you`re probably going to tell me that it may be the PCIe port that is broken or anything like that?! Really, I`m so tired of waiting with my video card in its box while I cannot play any of the game I own waiting for you to give me an adress where I could send it back so that you give me something that DOES work... but really I doubt you have anything to care about it: I presume you`re going to ignore my messages until march, so that you will tell me "too bad: the warranty is over" or anything like that. And you know what I`m going to do: I`m going to throw your card away, buy another one, and do absolutly ALL I can to tell people how efficient your support service is. Unfortunatly (for you): I know a LOT of people that relies on my to buy a new computer (you know, I`m the tech guy, the one who knows everything about computer and all that stuff). I hope I will also be able to tell some pgm as well.... a very very angry client.
 
[TONY - 2007/01/17] Hi, sorry to hear your suplier is being difficult, but warranty is officially with the reseller and as far as I know is a minimum of 12 months throughout the EU, 2 yrs in some countries, so I do recommend you check this out. Of course we can help with RMA if you are still having problems with your reseller, but as we are not the reseller, we are restricted somewhat to what we can do if the card is at fault. But please let us know if you do still wish us to handle the RMA directly and please complete your registration details, complete addres, including country, and phone number. Thanks Tony
 
[Mauger - 2007/01/17] ok, my profile is complete. Now, about my reseller, the 6 months warranty is specified on the invoice (I`ll try to scann it tonight so that you can see it by yourself). If possible, please give me enough information for me to return the card. Finally, you may not be the reseller, but the manufacturer (as far as I know), and I would suggest you something that might compensate the disagreement... I`m sure you could find something... Thanks;jsessionid=a5C56A-x0xGh4DAYWa
 
[TONY - 2007/01/23] Bonjour, oui nous pouvons aider, vous pouvez obtenir une copie de nos limites et de conditons de RMA à  ftp://www.xfxsupport.com/public/other/EU_RMA_TC.pdf. Pouvez vous veuillez l`imprimer, remplir le formulaire et l`envoyer avec la carte à  notre adresse sur la forme. Veuillez mettre la référence de retours, 75078 clairement sur l`extérieur du paquet. Veuillez assurer l`adresse que vous vous êtes enregistrée est sufficienty pour que les couriers localisent vous pour quand nous renvoyons votre carte réparée, ou votre remplacement. Merci. Tony
 
[Mauger - 2007/01/24] Is 75078 the field "RMA Ref" to be specified on the RMA? Thanks
 
[JAMES - 2007/01/25] Bonjour, merci pour votre message, oui ceci est le nombre que vous devriez mettre le po c`est notre numéro de référence pour toi. sincères amitiés. james
 
[Mauger - 2007/01/25] Ok, I`ll send the graphic card back. Juste a question: do you use an automatic translator? Thanks
 
[TONY - 2007/01/26] Hi, we do use machine translation, not perfect, but we are looking at ways to improve it. Thanks Tony
 
[Mauger - 2007/01/26] Ok, let`s keep going in English if necessary I know I`m far from being perfect in English, but your machine translation gave me some serious trouble reading your answers (and apparently, the same problem occurs in the other way). Thanks again
 
[JAMES - 2007/01/26] Bonjour, merci pour votre message, vous êtes bienvenu. sincères amitiés. james
 
[VINNY - 2007/02/13] Hi, this is just a quick note to ask how you are getting on with this issue? Have you managed to resolve the problem? Please keep us posted with your progress, with best regards, Vinny
 
[Mauger - 2007/02/13] Hi, I shipped the card last saturday. You should get it by the end of the week (hopefully).;jsessionid=acENSCYeiTf7ni8-8c
 
[TONY - 2007/02/15] Hi, ok, thanks for letting us know, we will inform you when we have it. Best Regards Tony
 
[TONY - 2007/02/15] Hi, yes, we have received your card but you failed to tell us one of the chips is burned, so we unsure at this point in time if we can accept, but will let you know soon. Thanks Tony
 
[Mauger - 2007/02/15] what was burned?! I`m sorry if I didn`t saw it. Moreover, the reseller apparently didn`t notice this either And why should you not accept?! Thanks.
 
[TONY - 2007/02/16] Hi, we do not see a burned chip as due to manufacturing fault, but we will be seekling more information. Thanks Tony
 
[Mauger - 2007/03/01] Hi, are you still there?
 
[TONY - 2007/03/01] Hi, we are trying to find out why it occurred, did you change any hardware when the card failed? IS another care working ok in your system? Thanks Tony
 
[Mauger - 2007/03/06] Hi, no, I didn`t changed anything when it occurs: I was just using my computer (I was watching a movie using tv-out connection). I`m not sure to understand your second question "IS another care working ok in your system?". If your asking me if another carD is working ok in my system, the answer is yes: I`m using a 7600 GS I bought mid-january to be able to play a minimum while my 7900GTX is away... If that`s not your question, I`m sorry, I don`t see what a "care" is
 
[TONY - 2007/03/07] Hi, sorry, meant `card`, not `care`. It is possible your mainboard does come with utility to show voltage rails? If so, can you let us know what they are? Thanks Tony
 
[Mauger - 2007/03/07] I`ll have a look at this tonight... but while you`re testing all of this, could you let me know your conclusions about my problem: since I bought this card (march 2006), I couldn`t use it between june and septembre 2006, and now, since december 2006 till (I presume) at last march 2007... So, what are you going to do about it? I presume you have few options: 1. you do nothing as you think it`s all my fault (of course, I don`t even think about this option considering the price of this card) OR 2. you send me back a new card (please, not a third 7900GTX ) or even just a discount on any one of your models... but tell me something: I don`t want to wait for another month to have to buy a new graphic card after all... Anyway, you`re not going to repair this one so... you can answer me before knowing precisly where the incident come from...
 
[Mauger - 2007/03/13] Hi (again), current voltage ofmy motherboard are as follow: CPU core = 1.4 V / +3.3V = 3.34 V / +5V = 5.00 V / +12V = 12.10 V / poweroff? +5 V = 5.03 V / VBAT Battery? = 3.09 V. Thanks
 
[TONY - 2007/03/19] Hi, many thanks for the extra information, this will help, and will pass this on, also, please let us know if the PC is ok with another card, any other damaged/burnt components? PLease let us know if you would rather us send the card back. Thanks Tony
 
[Mauger - 2007/03/19] As I told you : "the answer is yes: I`m using a 7600 GS I bought mid-january to be able to play a minimum while my 7900GTX is away..." So yes, the computer is OK and nothing else is damaged...
 
[Mauger - 2007/03/19] I don`t understand your last question, but all I want is a a new graphic card and the feeling you do care about all my problems and the fact that I couldn`t use a card bought 600â?¬ for more than 4 months in a year...
 
[Mauger - 2007/03/22] I hope you`re not only at my card between two of your message... it`s going to cost you a lot... Do you know the expression "geste commercial" in french? I think we could find a deal: you give away with my card, and you givce me a (very) nice discount on one of your model: such as a 8800GTS or GTX just give me a price... I`m just so tired of waiting for a graphic card: I`d like to play the last games I bought (Oblivion, S.T.A.L.K.E.R. is about to be ther, etc.)
 
[TONY - 2007/03/22] Hi, thanks for the extra information, yes, we can help out here, and we can replace the card, I am just unsure which model at the moment and will let you know soon. Best Regards Tony
 
[Mauger - 2007/03/22] Please, make "soon" be less than a few more weeks :x I`m still waiting to open my "wow burning crusade" box :`(
 
[TONY - 2007/03/23] Hi, we now have authorisation to process, and will sort it out as soon as we can. Thanks Tony
 
[Mauger - 2007/03/23] Thanks a lot! Would be nice to get something now that few more games are incoming. Best regards.
 
[Mauger - 2007/04/11] Hi, any (good) news for me? It`s been almost 3 weeks since your last message :`(
 
[TONY - 2007/04/12] Hi, we are awaitng new stock and will have more information for you soon. Thanks Tony
 
[Mauger - 2007/04/23] Sorry to come back again, but I didn`t get any news...
 
[TONY - 2007/04/23] Hi, sorry we did not update you, this model very difficult to get hold of, we are looking at alternatives and will get abck to you soon. Thanks Tony
 
[Mauger - 2007/05/17] Almost 1 month more... nice
 
[TONY - 2007/05/18] Hi, sorry, we cannot obtain the same, would you accept 7900GT 256 instead? Thanks Tony
 
[Mauger - 2007/05/18] Are you kidding?! Don`t you think it might be better for your image to send me a better model than a worse? I`ve been waiting for this card since December 2006 (5 months). Before that, I already had a problem for 2 months between June and September 2006. And now, you would like to send me a card that cost 150â?¬ instead of a card I bought 500â?¬??? Honestly, you really think it`s normal? You have 2 options: 1. you send me a "recent" card (8800) and everything is ok OR 2. you send me a 1 year old model, and I can promise you that this story will spread... Thanks
 
[TONY - 2007/05/21] Hi, it is true the clocks are slightly less, but we found little difference in performance, you would receive new, or nearly new product and it has silent cooling. However, if you not happy, we will look at other options Thanks Tony
 
[Mauger - 2007/05/21] "little difference in performance", "little difference in price", less memory, etc. Of course I`m not happy... usually, company offer better product than worse.
 
[TONY - 2007/05/22] Hi, as we are not responsible for the warranty, we do promise the same and we cannot upgrade, after all, we did not sell you the product. Also, it may be better with an alternative model in case afactor with your system contributed to the problem, but will do our best to obtain another model if you are not happy with our offer, Thanks Tony
 
[Mauger - 2007/05/22] I`m not telling you re responsible... but you may understand that I`m not responsible either
 
[Mauger - 2007/05/30] You`re telling me you`re not responsible, but what should I do? On your pages, you`re saying: "Should you experience any difficulty obtaining a fair and proper warranty service from any of our Resellers please do not hesitate to contact us via the Support Ticketing System where we will do our best to help you." That`s what I did last December... YOU told me to send the card back (I paid for this). Just give me an option I can accept: I will not accept to get an older card than the one I bought last year. Nor will I accept to let you steal me 500 euros by not getting something in return. The best I can do is to offer you 150 euros for a 8800GTS 640Mo (finally, I would have paid 650 euros for this card that costs 400 euros, so we both "loose" 250 euros). Or, if you prefer, you send me your 7900GT AND 200 euros. I cannot accept less, because if I do, I will have to pay more than you because of YOU having problems... It`s not a very good way to make your consumers happy. Without any news from you about my last offer (150 euros for a 8800GTS 640Mo OR a 7900GT + 200 euros) and as it`s been more than 5 months since I first open this incident I`m going to send a letter within the next 2 weeks to 2 French consumer associations: "UFC-Que Choisir" and "60 millions de consommateurs". I`ll then post a thread over some forums and/or send an email to websites (hardware.fr / tomshardware / clubic.com / choixpc.com / rueducommerce / ...). I`ll explain clearly my story: I bought an expensive brand new card last year. It has been broken first for 2 months between June and September 2006 and then since December 2006. You don`t want to send me something equivalent or better, nor want you to even keep me informed of my offers. You just don`t seem to care about your customersâ?¦ too bad Do I really need to tell you I`ll never buy anything from you?
 
[Mauger - 2007/05/30] It`s up to you, but I think me offers are quite correct considering the fact that I`ve been waiting for 5 months now: either you loose a client (and maybe more), or we both do a compromise (I pay and you send me something better)?
 
[TONY - 2007/06/01] Hi, sorry, we cannot upgrade, as we are not a reseller. I must apologise for the delay, the reason is this that it is not certain this type of fault is due to manufacturing, and the suspicion is that another factor in your system was responsible. But because it is difficult to be certain, we are willing to replace, but it is difficult to obtain the same. Thanks Tony
 
[Mauger - 2007/06/09] My computer is working perfectlly since with the same power supply, the same motherboard, the same memory, just a 7600GT graphic card (I bought in january to replace yours). You`ll understand that after buying a 7900GTX, a 7600GT to replace it, I don`t need and don`t want a 7900GT. And if I have to wait some more months, I`ll don`t even want my 7900GTX back because I used to change my graphic card every two years, but I can do an exception thans to you... 6 months I`m waiting, do you think it`s normal?